Intermediate Network, Cloud and Security Administrator – Waterloo, Ontario

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Information Technology Department for a full-time, permanent Intermediate Network, Cloud and Security Administrator.

What you will do…


  • Stay up to date with industry trends and current technologies in network, cloud, & security.
  • Interact with third-party service providers to ensure expectations for scope, quality, performance, and cost are consistently met.
  • Learn the IT platforms market, practices, products, and propose opportunities to increase efficiency, reduce costs, and drive growth.
  • Assist the Senior Network Engineer to execute a process for IT Asset Management that ensures all technology assets are effectively tracked, deployed, maintained, upgraded, decommissioned, and ensure responsible disposal.
  • Assist the subject matter expert(s) regarding cloud, security tools, and applications.
  • Participate in the creation of processes, policies, and adherence to best practices.
  • Ensure effective operation of Heartland network, cloud, and applications are in place for users.
  • Contribute to the designs of Heartland infrastructure, ensuring that platforms are appropriate for current and future needs.
  • Work with Senior Network Engineer to engage application vendors and services providers to install, configure, maintain, and support a variety of applications.
  • Create and maintain technical documentation and network diagrams.


  • Ensure operational effectiveness of network security components for enterprise and cloud environments such as firewalls, VPN and network devices.
  • Contribute to the design and implementation of security standards and best practices.
  • Assist the Senior Network Engineer in the execution of the delivery of the Cybersecurity roadmap, providing updates on progress and tracking changes in Heartland’s Cyber risk and security posture.
  • Promote Cybersecurity awareness throughout the organization, spreading knowledge of threats, best practices, and effective use of training tools.
  • Participate in the delivery of cybersecurity and resiliency activities including tabletop exercises, DR tests, and penetration tests.
  • Provide assistance to MDR and SIEM service providers to ensure continuous detection and response capabilities, and comprehensive logging to enable investigation and containment.
  • Operate IAM tools and processes to manage digital identities, control access, streamline onboarding, offboarding, and role changes, and inform access audits.
  • Provide input and assistance into creating procedures and processes for security events. Assist in security event investigation, containment, reporting, and reviewing for continuous improvement.
  • Provide guidance and training to other IT staff on cloud security best practices.

Operations & Support

  • Provide Level 1/2 operational support of networks, applications, and hybrid cloud environments, including the following technologies:
    • Routing & Switching.
    • Network security: Firewalls, VPN solutions.
    • Load balancers.
  • Public Cloud solutions.
  • Monitor performance issues with network architecture and assist Senior Network Engineer in diagnosing of issues.
  • Manage Azure resources and services, including virtual machines, virtual networks, Azure backups, and storage accounts.
  • Assist in the administration of Office 365 services, including Exchange Online, SharePoint, Teams, and other applications.
  • Understanding of optimization and tuning of cloud monitoring systems and processes.
  • Respond to and evaluate alerts and events from security tools and service providers.
  • Ensure internal service levels for performance and availability of platforms and applications are tracked and consistently achieved.

What you will bring…

  • College Diploma in a related discipline or a combination of education and relevant experience.
  • 3-5 years in relevant Technology roles.
  • Understanding of Network & Security device management.
  • Understanding of Cloud design, deployment, and management.
  • Ability to troubleshoot network and cloud environments.
  • Familiarity with IAM tools and practices.
  • Good knowledge of Windows platforms, Office 365, and MS Defender.
  • Working knowledge of Cybersecurity frameworks, tools, and best practices.
  • Effective communication and collaboration abilities.
    o English language requirement.
  • Experience in Insurance Technology an asset.

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.

Salary range: $69,995 – $91,194 per annum
Office address: 100 Erb St E, Waterloo, ON N2J 1L9
Contact information: (548) 481-5956 x6290

Intrigued? We can’t wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.