Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Direct Sales Department for a P&C Insurance Agent.

P&C Insurance Agent – Brantford, Thamesford, or Waterloo, Ontario

What you will do…

Sales and Marketing:

  • Create and implement a business development plan to generate new business opportunities.
  • Complete risk assessments over the phone and by visiting clients in person to obtain the appropriate information to complete accurate insurance quotes.
  • Manage renewal process by gathering required information, cross selling, account rounding and presenting renewals as required.
  • Request referrals from existing clients to help grow the book of business.
  • Promote the company brand and services/products offered to customers.
  • Participate in networking events to promote Heartland and the services you provide as an insurance agent.
  • Utilize Heartland’s industry leading technology to efficiently distribute our insurance product offerings.
  • You will create new business opportunities using developed networks and build a sales pipeline to meet and exceed sales goals.
  • You will service a portfolio of Auto, Home, Commercial and Farm insurance business requiring a proven underwriting ability and a dedication to customer service perfection.
  • You will provide the best possible protection for policyholders by advising them to make informed choices and answering product questions.

Portfolio Management:

  • Working within defined limits of authority, consistently provide high quality decisions that support the achievement of Heartland’s financial targets in accordance with the Operational Plan.
  • Participate in or provide training and development initiatives to constantly enhance the quality of decision making and risk selection.
  • Manage a renewal portfolio of assigned clients and coordinating the discussion of renewal strategy with your support staff (Agency Administrator) and underwriting. Visiting risks in person when required.
  • Work with Agent support staff to review renewals, endorsements, cancellations, payment notices ensuring accurate processing of policy documentation.
  • Complete building evaluations using either RCT, Douglas Cost Guide, CoreLogic.
  • Accurately maintain and update client database as required.
  • Analyzing client coverages, exposures and loss experience, to determine risk requirements.
  • Keep current on underwriting rules and workflow processes.
  • Handling routine inquiries (Respond to inquiries from clients and Underwriting).

Customer Experience:

  • Providing exceptional and prompt service to clients, Agency Administrators and Underwriters.
  • Demonstrate Heartland’s value proposition of exemplary customer experience through the ongoing development of relationships with key stakeholders.
  • Develop strong customer relationships through personal accountability and high-quality decision making.
  • Service a portfolio of personal insurance businesses requiring a proven underwriting ability and a dedication to customer service perfection
  • Provide the best possible protection for policyholders by advising them to make informed choices and answering product questions

What you will bring…

  • Completion of OSSD. Post-secondary education is preferred.
  • 5+ years of P&C Insurance experience in either a sales or underwriting role.
  • Ability to analyze the risk needs of farm, commercial, personal property and auto risks.
  • Very strong communication, sales and customer service skills.
  • Initiative and ability to work independently and under pressure.
  • OTL Agent License or RIBO Broker License an asset or the ability to obtain within 60 days of hire (assistance provided).
  • Completion of CIP, CRM or working towards completion is considered an asset.
  • Familiarity with PowerBroker or other Industry Management systems is an asset.

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.