Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Finance Department for a Finance Representative.
Finance Representative – Waterloo, Ontario
What you will do…
- Dealing directly with both internal and external customers to ensure premiums are received in an efficient and timely manner
- Applying payments received via online banking, credit card and cheques
- Attending to broker and insured inquiries via email and telephone
- Processing policy changes regarding billing methods
- Assist with other Finance tasks as required
What you will bring…
- A high school diploma is required. A college diploma in Business and/or Accounting is preferred
- Fluency in English with excellent written, oral and telephone communication skills
- Well organized and has an affinity for numbers
- Successful experience in a customer service environment
- Must have a positive attitude
- Ability to manage multiple complex tasks
- Basic Microsoft Word and Excel skills are essential
- Maintain professional standards in stressful situations in a fast-paced environment with shifting priorities
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strives to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Claims Department for an Auto Claims Representative II.
Auto Claims Representative I – Waterloo, Ontario
What you will do…
- Manage a caseload of auto claims for customers across Ontario and Nova Scotia from our office in Waterloo ON or New Minas NS.
- Co-ordinate the services of repair shops, rental vendors, and appraisers where necessary.
- Identify Claims where injuries to our client or Third Parties have occurred.
- Ensure that claims are adjusted to the service standards and protocols established by Heartland Insurance.
- Maintain fully documented claims files. Record and store documents to support file activity, and document action plans to support the file direction.
- Ensure that claims losses are mitigated appropriately for Heartland and our client.
- Develop strong customer, broker and vendor relationships through personal accountability.
- Maintain a diary system to ensure completion of outstanding tasks remains on track.
What you will bring…
- Minimum of 1 year of prior multi-line or auto PD claims adjusting experience is an asset.
- CIP designation or willing to pursue.
- Good understanding of Ontario Automobile Policy and Nova Scotia Automobile Policy wordings.
- Proficient with adjustment practices for most common types of entry-level auto claims.
- Excellent customer service and communication skills.
- Strong organizational skills with the ability to multi-task and remain calm under pressure.
- Ability to thrive in a team environment, as well as working independently.
- Must be able to work in office from Waterloo ON or New Minas NS 3 days per week
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Claims Representative I.
Auto Claims Representative I – Waterloo, ON or Berwick, NS
What you will do…
- Manage a caseload of claims for customers across Ontario and Nova Scotia from our office in Waterloo ON or New Minas NS.
- Co-ordinate the services of repair shops, rental vendors, and appraisers where necessary.
- Identify Claims where injuries to our client or Third Parties have occurred.
- Ensure that claims are adjusted to the service standards and protocols established by Heartland Insurance.
- Maintain fully documented claims files. Record and store documents to support file activity, and document action plans to support the file direction.
- Ensure that claims losses are mitigated appropriately for Heartland and our client.
- Develop strong customer, broker and vendor relationships through personal accountability.
- Maintain a diary system to ensure completion of outstanding tasks remains on track.
What you will bring…
- Minimum of 1 year of prior multi-line or auto PD claims adjusting experience is an asset.
- CIP designation or willing to pursue.
- Good understanding of Ontario Automobile Policy and Nova Scotia Automobile Policy wordings.
- Proficient with adjustment practices for most common types of entry-level auto claims.
- Excellent customer service and communication skills.
- Strong organizational skills with the ability to multi-task and remain calm under pressure.
- Ability to thrive in a team environment, as well as working independently.
- Must be able to work in office from Waterloo ON or New Minas NS 3 days per week
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Direct Sales Department for a P&C Insurance Agent.
P&C Insurance Agent – Waterloo, Ontario
What you will do…
- You will create new business opportunities using developed networks and build a sales pipeline to meet and exceed sales goals.
- You will service a portfolio of Auto, Home, Commercial and Farm Insurance businesses requiring a proven underwriting ability and a dedication to customer service perfection.
- You will provide the best possible protection for policyholders by advising them to make informed choices and answering product questions.
What you will bring…
- 5 years of property & casualty underwriting or Broker
- Ability to analyze auto and home customer needs, promote products and services and suggest choices and innovative solutions.
- Very strong communication, sales and customer service skills
- Initiative and ability to work independently and under pressure
- This position requires the successful candidate to visit clients and have a valid driver’s license.
- OTL Agent License or RIBO Broker License is an asset or the ability to obtain within 60 days of hire (assistance provided)
- Familiarity with PowerBroker or other Industry Management systems is an asset.
What we offer
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Dedicated to protecting what matters most.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Marketing Department for a Marketing and Communications Analyst.
Marketing and Communications Analyst – Waterloo, Ontario
What you will do…
- The Marketing and Communications Analyst will develop and execute a social media strategy, that will include:
- Content creation aligned with the company’s strategy, mission, vision, and values. • Establish a regular cadence of posts
- Achieve KPIs for audience growth, engagement rate and conversion rates • Monitor social media accounts and respond to posts as needed
- Will maintain the corporate website. This will include the creation of new content, editing existing content and managing relationships with third-party website vendors
- Lead external communication. This will include working across functions to gather business content, draft bulletins and other articles and distribute communications as required
What you will bring…
- A University Degree or College Diploma in relevant field of study
- 3 to 5 years of related experience
- A passion for social media and creative content creation
- Experience in the P&C insurance industry and broker distribution would be a valuable asset
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strives to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Junior Network Administrator – Waterloo, Ontario
What you will do…
Network Configuration and Maintenance:
- Configure and maintain network devices, including routers, switches, firewalls, and access points.
- Ensure proper network segmentation and VLAN configurations.
- Monitor network performance, troubleshoot issues, and perform necessary updates and patches.
Azure and Office 365 Administration:
- Manage Azure resources and services, including virtual machines, virtual networks, azure backups, and storage accounts.
- Administer Office 365 services, including Exchange Online, SharePoint, Teams, and other applications.
Veeam Backup and Recovery:
- Set up and configure Veeam Backup and Replication for data protection.
- Perform regular backups, test restores, and manage backup schedules.
Security and Compliance:
- Implement and manage security policies, including firewall rules, intrusion detection/prevention systems, and access controls.
- Monitor and respond to security incidents, including malware detection and removal.
Microsoft Defender (Endpoint Protection):
- Configure and manage Microsoft Defender for endpoint security.
- Monitor and respond to security alerts and incidents generated by Defender.
Intune Administration:
- Administer Microsoft Intune for mobile device management (MDM) and endpoint security.
- Implement and enforce security policies for devices, applications, and data.
Fortinet Firewall Management:
- Configure, manage and maintain Fortinet firewalls to ensure network security.
- Monitor firewall logs and respond to security events.
SOC Security Monitoring:
- Monitor security alerts generated by eSentire for potential threats.
- Investigate and respond to security incidents.
Application Support:
- Provide support for various applications used within the organization, including troubleshooting, and resolving issues.
- Collaborate with vendors and internal teams for application deployment, updates, and integrations.
Documentation and Reporting:
- Maintain up-to-date documentation of network configurations, procedures, and policies.
- Generate reports on network performance, security incidents, and compliance status.
User Support and Training:
- Provide technical support to end-users for network-related issues.
- Conduct training sessions or create documentation to educate users on network best practices.
Disaster Recovery Planning:
- Assist in the development and testing of disaster recovery plans and procedures.
- Ensure that backup and recovery strategies are in place and effective.
Collaboration and Communication:
- Work closely with other teams, vendors, and stakeholders to ensure the smooth operation of the network.
- Communicate effectively with team members and end-users regarding network-related matters.
What you will bring….
As our ideal candidate, you are a dedicated professional who thrives in a busy work environment and remains calm under pressure. You are a team player who easily adapts to change, and you apply your problem-management skills to solve problems methodically and logically on a timely basis.
- College diploma in a related field or equivalent training/experience.
- Excellent problem-solving and troubleshooting capabilities.
- 3-5 years of experience in network/system administration
- Proficiency in Azure, Office 365, Veeam, Microsoft Defender, Intune, Fortinet, and other relevant technologies
- Working knowledge of ITIL best practices including Incident and Change Management.
- Strong understanding of network protocols, security, and best practices.
- Effective communication and collaboration abilities
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. With our in-office work model, you get the ability to collaborate and connect with great colleagues.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strives to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Waterloo office Underwriting Department for two (2) Permanent Full Time Farm Underwriters.
Farm Underwriter – Waterloo, Ontario
What will you do…
- Assess and evaluate risks within the farm portfolio to negotiate pricing and underwriting conditions with brokers.
- Accept, reject, approve, renew or cancel policies in accordance with Heartland’s underwriting guidelines and procedures as well as those contained in program agreements, applicable laws and regulations.
- Build trusted business relationships with brokers, tailor your approach, and seize opportunities.
- Participate in broker visits, industry functions and marketing events in support of business objectives.
- Be involved in stimulating, challenging projects and development opportunities to grow your skills and expertise.
What you will bring….
- 2-3 years experience in underwriting or any combination of training and experience within the insurance industry.
- Curious, desire to learn, strong analysis and synthesis skills.
- Ability to make decisions in urgent situations, solve complex problems, recommend courses of action, and take calculated risks.
- Skilled communicator, both written and verbal English, who likes to make decisions and excels at influencing others.
- CIP designation or actively pursuing (Minimum 5 Completed)
- Strong decision-making skills and ability to bring creativity to underwriting risks.
- Experience with Guidewire P&C Insurance Software & Technology a strong asset, not required.
- Ability to apply underwriting philosophy and knowledge to strategic goals.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Claims Representative I.
Claims Representative II – Waterloo, Ontario
What you will do…
- Manage a caseload of property claims for customers across Ontario and Nova Scotia from our office in Waterloo ON or New Minas NS.
- Coordinate the services of field adjusters, emergency services or contractors where necessary.
- Ensure that claims are adjusted to the service standards and protocols established by Heartland Insurance.
- Maintain fully documented claims files. Record and store documents to support file activity, and document action plans to support the file direction.
- Ensure that claims losses are mitigated appropriately for Heartland and our client.
- Develop strong customer, broker, and vendor relationships through personal accountability.
- Maintain a diary system to ensure the completion of outstanding tasks remains on track.
What you will bring…
- Minimum of 1-year claims adjusting experience, preferably handling property claims, although applicants with auto experience would be considered.
- Post-secondary diploma in a business, journalism, law and security or a similar program, CIP designation or actively pursuing.
- Excellent customer service and communication skills.
- Strong organizational skills with the ability to multi-task and remain calm under pressure.
- Ability to thrive in a team environment, as well as working independently.
- Familiarity with industry-standard property policies is desirable.
- Being cross-trained in auto and property claims is a definite asset.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Underwriting Department for a Personal Lines Underwriter II.
Personal Lines Underwriter II – Waterloo, Ontario
What you will do…
- In this position, you will underwrite auto and property new business, endorsements, renewals
- Apply your excellent customer service and communication skills
- Developing and maintaining broker relationships.
What you will bring…
- As our ideal candidate, you have previous experience within the insurance industry as well as a solid understanding of Personal Lines contracts.
- You have proven decision-making and analytical skills, including the ability to determine how to grow business profitability through the assessment and analysis of individual risks.
- Post-secondary education or equivalent experience.
- CIP designation is preferred.
- Previous experience in underwriting and rural business, dealing with or as a broker would be an asset.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Underwriting Department for a Commercial Auto Underwriter.
Commercial Auto Underwriter II – Waterloo, Ontario
What you will do…
- Underwrite and service IRCA and fleet-rated commercial/farm auto accounts.
- Manage commercial/farm auto risk control procedures and objectives.
- Provide management with product and service initiatives being implemented by our competitors.
- Use front-line knowledge of the marketplace to assist management in the development of products, pricing and services that support our corporate market positioning strategies.
- Influence the implementation of commercial/farm auto, fleet and garage programs.
- Enhance junior underwriter and support staff’s understanding and knowledge of commercial/farm auto risks. Participate in, or provide training and development initiatives to constantly enhance the quality of decision-making.
- Maintain accountability for the selection and rating of fleet and garage auto insurance transactions such as new business, endorsements, cancellations etc.
- Working within the defined limits of authority, consistently provide high-quality underwriting decisions. Identify positive and negative trends in submissions being received and communicate findings to management.
- Participate in the rollout of effective marketing and distribution initiatives.
- Work with management and other departments to effectively implement defined strategies for broker/agent development. Attend broker events and corporate functions as required.
What you will bring…
- Three years of experience in automobile underwriting.
- High attention to detail.
- A team player with great communication skills.
- Experience using Microsoft Office Suite.
- Experience providing exemplary customer service.
- Sales oriented.
- Post-secondary education working towards CIP designation.
- Three years of experience as a commercial automobile underwriter and proficiency in Microsoft Excel is an asset.
- A university degree and CIP designation or working towards it are preferred.
What we offer…
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.