Please be advised, as of December 15, 2023, our New Minas office will be temporarily closed for renovations and the entire Nova Scotia Team will work out of our Berwick office, located at 220 Commercial Street.

Accessibility

Heartland Farm Mutual
Accessibility for Ontarians with Disabilities (AODA) Multi-Year Accessibility Plan

Statement of Commitment

Heartland Farm Mutual is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Heartland Multi-Year Accessibility Plan

General Requirements

Commitment:

Heartland provides training for all employees on the Integrated Accessibility Standard Requirements (IASR) and on the Ontario Human Rights Code as it relates to people with disabilities as soon as practicable upon hire as a part of Heartland’s Orientation Program. Employees will also be trained on an ongoing basis when changes are made to these policies, practices and procedures. This plan will be reviewed at a minimum every five years to ensure that our organization meets the requirements to be fully accessible by 2025. This accessibility plan outlines the actions that Heartland Farm Mutual Inc. will take to improve opportunities for people with disabilities.

Action Taken:

The following accessibility measures have been implemented by Heartland Farm Mutual Inc.:

Required legislative compliance: January 1, 2015

Status: Completed

Customer Service Standard

Commitment:

Heartland is committed to excellence in serving customers in a way that respects the dignity and independence of individuals with disabilities.

Action Taken:

The following accessibility measures have been implemented by Heartland:

Heartland’s Customer Accessibility Feedback Form was developed and is available online on the Heartland public website. We welcome any comments to help us monitor and improve our services.

Required legislative compliance: January 1, 2012

Status: Completed

Information and Communication Standard

Commitment:

Heartland is committed to meeting the communication needs of people with disabilities. When requested, we will consult with people with disabilities to determine their information and communication needs. Heartland will ensure that existing feedback processes are accessible to people with disabilities, upon request. Heartland ensures that all of its publicly available information is made accessible upon request. Where a request for an accessible format or for communication supports is received, Heartland will:

Accessible Emergency Procedures and Plans

Commitment:

Heartland is committed to providing its employees, customers and visitors with emergency information in an accessible way upon request. We provide employees with disabilities with individualized emergency response information when necessary based on their known accommodation needs.

Required legislative compliance: January 1, 2012

Status: Completed

Accessible Websites and Web Content

Commitment: In accordance with the ISAR, Heartland will ensure that its public website and online content conform to the World Wide Web Consortium Web Content Accessibility Guidelines:

Heartland will:

Required legislative compliance: January 1, 2021

Status: Completed

Feedback Processes

Commitment:

Customers will have an opportunity to provide feedback on how Heartland provides goods and services to people with disabilities. Feedback forms, along with alternative methods of providing feedback, such as verbally (in person or by telephone), or written (handwritten or email), will be made available upon request.

Required legislative compliance: January 1, 2015

Status: Completed

Accessible Formats and Communication Supports

Commitment:

Heartland will provide information and communicate in an accessible manner about our goods, services or facilities to individuals with disabilities, on request.

Heartland will ensure that feedback processes are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports upon request. Except as otherwise provided for under the IASR, Heartland will provide or arrange for the provision of accessible formats and communication supports upon request for persons with disabilities that takes into account the person’s accessibility needs. Heartland will consult with the person making the request in determining the suitability of an accessible format or communication support.

Required legislative compliance: January 1, 2015

Status: Completed

Employment Standard

Commitment:

Heartland is committed to inclusive and accessible employment practices that attract and retain talented employees with disabilities.

Action Taken:

Evaluation and Review of Barriers

Recruitment, Assessment or Selection Process

Notice to Successful Applicants

Informing Employees of Supports

Required legislative compliance: January 1, 2016

Status: Completed. Policies are provided to new employees for review and sign off, as well as the Statement of Corporate Ethics and Business Conduct annually by all employees.

Documented Individual Accommodation Plans and Return to Work Process

Commitment:

Heartland will take the following steps to develop and put in place a process to ensure that barriers in accommodation and return to work processes are eliminated and policies surrounding these items are followed, where applicable.

Documented Individual Accommodation Plans

Prepare written accommodation plans for employees with disabilities indicating:

Return to Work

Required legislative compliance: January 1, 2016

Status: Completed

Performance Management, Career Development and Redeployment

Commitment:

Performance Management

Career Development and Advancement

Redeployment

Required legislative compliance: January 1, 2016

Status: Completed

Built Environment Standard

The Accessibility Standards for the Built Environment focuses on removing barriers in buildings and public spaces. Ontario’s Building Code has been amended to include enhancements to accessibility in buildings. As of January 1, 2025, new construction and renovations will be subject to updated accessibility requirements which have been incorporated into Ontario’s Building Code. The Design of Public Spaces Standard was added to the IASR and includes requirements for accessible parking, outdoor public eating areas, as well as service counters and waiting areas in locations where services are provided. This standard applies only to new construction and the redevelopment of existing elements in public spaces. Currently, Heartland does not have any plans for new construction or redevelopment of its building or property.

In the meantime, Heartland will address accessibility issues that may fall within the Built Environment Standard on an as-needed basis. It is anticipated that the Built Environment Standard will set firm timelines for the completion of accessibility initiatives and Heartland will ensure that any applicable requirements set out in the standard are followed.

This document is available in alternative formats, upon request. Please contact Human Resources at 519-886-4530 or Marcel Badertscher Vice President, Human Resources (mbadertscher@heartlandfarmmutual.com). 

Download Heartland’s Multi-Year Accessibility Plan

Download the Customer Feedback Form