Please be advised, as of December 15, 2023, our New Minas office will be temporarily closed for renovations and the entire Nova Scotia Team will work out of our Berwick office, located at 220 Commercial Street.

Auto Claims Representative II –

New Minas, Nova Scotia

Located in Ontario and Nova Scotia, Heartland Mutual Insurance and Kings Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance and Kings Mutual Insurance have an excellent opportunity in our Claims Department. Our team has an opportunity for an Auto Claims Representative II.

This position will commence in Berwick and transition to New Minas in 2024.

What you will do…

  • Manage a caseload of auto claims for customers across Ontario and Nova Scotia from our office in New Minas, NS.
  • Coordinate the services of repair shops, rental vendors, and appraisers where necessary.
  • Identify Claims where injuries to our client or Third Parties have occurred.
  • Ensure that claims are adjusted to the service standards and protocols established by Heartland Insurance.
  • Maintain fully documented claims files. Record and store documents to support file activity, and document action plans to support the file direction.
  • Ensure that claims losses are mitigated appropriately for Heartland and our client.
  • Develop strong customer, broker and vendor relationships through personal accountability.
  • Maintain a diary system to ensure completion of outstanding tasks remains on track.

What you will bring…

  • Minimum of 1 year of prior multi-line or auto PD claims adjusting experience is required for this role.
  • CIP designation or actively pursuing.
  • Good understanding of Ontario Automobile Policy and Nova Scotia Automobile Policy wordings.
  • Proficient with adjustment practices for most common types of auto claims as well as claims with coverage concerns such as criminal charges and total thefts.
  • Excellent customer service and communication skills.
  • Strong organizational skills with the ability to multi-task and remain calm under pressure.
  • Ability to thrive in a team environment, as well as working independently.
  • Must be able to work in office from New Minas, NS 3 days per week.

What we offer…

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!


If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.